PDC is hiring !
Pierres de Charme — Customer Service & Sales Representative
Our Mission
At Pierres de Charme, serving our clients with integrity, taking their specific needs into account, is a priority. We love sharing our gemological knowledge, notably with jewelry students across Canada. We systematically disclose all treatments and, when known, the provenance of our stones.
The Role
You will be the main point of contact for our clients across Canada — jewelers, wholesalers, and industry professionals. You will advise them using your gemological knowledge, while ensuring rigorous and reliable order processing.
Your Responsibilities
Sales & Client Relations
- Respond to client inquiries from across Canada and generate interest in our stones among buyers and industry professionals
- Discuss clients' needs and suggest which stones best meet them
- Develop new client accounts
- Provide courteous, professional follow-up with current and prospective clients
Order Processing & Administration
- Process orders received by phone, email, or in person (sales, consignment, returns, invoicing) using our specialized software
- Inform clients of prices, delivery timelines, and other relevant information
- Prepare sales documents and maintain accurate records and tracking files
- Perform regular follow-ups on pending orders and consignments
- Handle client complaints or concerns, referring them as needed
Management & Coordination
- Manage the schedules of two part-time employees
- Keep various operational tracking documents up to date
- Collaborate with other team members to ensure smooth service
Who We're Looking For
- Experience in gemology and a passion for colored, precious, and fine stones
- Meticulous, organized, and attuned to the world of jewelry
- Strong written communication skills in both French and English
- Autonomous, rigorous, and proactive
- Punctual, courteous, and personable
- Collaborative spirit and a strong sense of service
What We Offer
- Position based in downtown Montréal, at the Pierres de Charme office
- Basic gemology training provided, if needed
- Opportunities for career growth
- The chance to invest yourself in a small family business, with a genuine sense of belonging
If this sounds like you, don't hesitate to apply!
Send your CV to
Bénédicte Lavoie
blavoie@pdcgems.com